Onlinelightshop conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.

Email:info@onlinelightshop.com

Tel: 028 8778 4464

Opening Times: Monday-Saturday 9 - 5.30pm.

New items returned for refund or exchange.

Please contact us before returning goods for a returns number to include with the item or contact us for help and advice that may avoid you having to return the goods (in the case of a fitting problem etc).

• Goods must be returned within 21 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.
• Goods must be accompanied with a Completed Returns Form.
• Faulty, Damaged or Broken Goods.