Tel: 028 8778 4464

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Our Returns Terms & Conditions

Onlinelightshop conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.

Email: info@onlinelightshop.com
Tel: 00 44 28 8778 4464 
Opening Times: Monday-Saturday  9 - 5.30pm.

New items returned for refund or exchange.

Please contact us before returning goods for a returns number to include with the item or contact us for help and advice that may avoid you having to return the goods (in the case of a fitting problem etc).

  • Goods must be returned within 21 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Goods must be accompanied with a Completed Returns Form.
  • Faulty, Damaged or Broken Goods.

All goods purchased from Onlinelightshop are coved by a full warranty. The duration of this warranty is at least 1 year (excluding bulbs) but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects. If you feel that the product you have purchased from Onlinelightshop has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned-

Goods must be accompanied with Completed Returns Form

Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately postage costs cannot be covered.

New items returned because we have posted you the wrong part.

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.

You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.

We can only refund the cost of 1st Class Royal Mail or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.

You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

Goods must be accompanied with a Completed Returns Form.

Download our Returns Form here.

All returns should be made to the following address at your cost:

Onlinelightshop.com
Moy Lighting Centre
36 Charlemont Street
Moy
County Tyrone
BT71 7SL

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